SMA Careline®

Our Careline team

Googling for advice may be handy but it’s worth remembering there is an abundance of information out there, and not all of it will be right for you. To make sure you get the right advice for your little human, we have a dedicated team of expert parents with first-hand experience in everything related to babies. They also have access to expert healthcare professionals such as registered dietitians and nutritionists to answer your questions.

Most of the time it is about trusting your own instincts, however, if you would like personal advice about pregnancy, newborns or toddlers and anything in between - get in touch.

Other ways to get in touch

There are many ways you can get in touch with our Careline team.

Call us

Call free of charge, 8am to 6pm, Monday to Friday:
0800 0 81 81 80 (UK)
1800 931 832 (Ireland)

We can also give you a call back outside of these hours.

Live Chat

Get easy access to our expert mums with over 20 years of experience. Live chat is available 9am to 5pm, Monday to Friday.

*Our live chat is only available in the UK and Ireland. Please read our terms and conditions before using the service.

Email us

You’ll hear from us soon – even during busy times. We answer all emails within two working days. If you need an answer right away, give us a call on 0800 0818180 (UK) or 1800 931832 (Ireland).

Mail us now

Careline form

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Mandy

Careline Manager

Mandy is a founding member of the Careline Team and has taken thousands of calls from new mums. She has many years of experience of being a mum, so she knows how reassuring it is to talk to someone who's been there and done it. She describes the Careline as a bit like a family and says the most important thing they do is listen.
Claire

Careline advisor and baby feeding expert

As well as her nutritional and nursing qualifications, Claire also has another very important parenting qualification: a teenage daughter. All of this helps when new mums call for a little support. She's happy to help and listen, and believes mums should follow their instincts.
Bev

Careline advisor and former midwife

As well as being a former midwife, Bev is also an expert on bottle and breastfeeding, with lots of good advice for new mums. Remembering her days as a young mum, she says the best advice she can give is 'sleep when you can'.
Michelle

Careline advisor and feeding issues expert

Michelle has a teenager and a ten-year-old child. Her daughter was premature at 31 weeks so she knows how difficult feeding can be, and her second child developed lactose intolerance. Michelle says it's great when you can help a new mum feel better. She believes routine's very important and that mum always knows best.
Maggie

Product excellence expert

If there's anything you want to know about SMA® Nutrition, just ask Maggie. From quality to safety, she knows the details inside out. She also helps the Careline Team with your questions during the night. Maggie still remembers how she felt as a first-time mum, wanting to try to get everything right.
Kim

Consumer service expert

Kim joined the team in 1998. Like Maggie, she knows everything about the SMA^® Nutrition products. Having experienced bringing up a baby alone, she's our voice of experience. Kim likes being there for new mums in the hours when health professionals aren't so easily available. She says sometimes mums just need someone to talk to.